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Risk 149 : Patient Complaints and Negative Reviews: Learn from them, Shape them, Defend against them

Credit Hours(s)2.0

InstructorsPeter Van Tyle, Esq

Price$40.00 USD

Format(s)AudioVisual Course

Educational Objectives

Distinguish Constitutionally-protected expression contributing to a healthy marketplace, from defamatory reviews that damage doctors and impede intelligent consumer activity.
Explain what triggers patient complaints and discuss how their constructive information improves healthcare services.
Identify how patient complaints can compromise doctors’ health, devastate their businesses, impede professional performance, and compromise patient outcomes.
Express how doctors may shape doctor-patient relationships so as to reduce the likelihood and frequency of patient complaints.
Illustrate how a doctor's proactive remedial behavior can mitigate the incidence and severity of formal disciplinary actions and litigation generally.
Explain the power traditionally ascribed to word-of-mouth recommendations and how current social media review systems leverage this power.
Discuss how the Consumer Review Fairness Act restricts prohibitions against posting negative reviews.
Describe how a complaint navigates a state Board disciplinary process and factors regarding appeal.
Illustrate the financial and reputational costs that attend doctors responding to negative complaints and/or initiating litigation against patients.

Approved States/Territories