Getting Started

• How do I Register with Your Website
  
  
• How to take the Free Introductory Course
  
  
• How do I pay for Courses?
  
  
• How do I select courses approved for my Profession and State?
  
  

User Administration

• How can I update or change my registration information?
  
  
• How can I change my username or password?
  
  
• Why did I not receive my certificate of completion, or,
  I need to print my certificate again after updating my user info?
  
  
• How do I view course material that I have already taken?
  
  
• What do I do if I need an official transcript?
  
  

Resolutions to Common Problems

• Why am I having trouble logging in? The site won't seem to accept my username or password?
  
  
• What happens if I have to stop taking a test, or I get disconnected from my internet service provider before I finish taking the test?
  
  
• Why does the website not seem to be functioning properly and/or I need to reset my temp internet files and cookies?
  
  
• The Interactive Dissection Does Not Seem to Be Functioning Properly
  
  
• I use AOL or CS to access the internet and seem to be having problems
  
  
• I share my computer with another doctor (wife or colleague) and when I try to login, it comes up under the wrong account
  
  
• Why can't I view the macromedia flash slide presentation
  
  

Support

• What do I do if I need support?
  
  

Security

• What type of security does your site use to ensure my personal information like my social security number and credit card number is secure?
  
  

Copyright 2008 OnlineContinuingEd, LLC
P.O. Box 15
Rocky Hill, CT 06067

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